Term and Conditions

1. User Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not engage in any activity that may disrupt or interfere with our website’s functionality
• Be responsible for all activities that occur under your account
• Verify that the products ordered meet your requirements before purchase

2. Products and Services

Pet Food Gear Shop offers a variety of pet accessories and supplies including:

• Pet beds, hammocks, and hideouts
• Bowls, dishes, and feeders
• Grooming supplies (brushes and combs)
• Bath and shower supplies
• Apparel and car accessories
• Treats and crunchy snacks
• Toys and activity products

We strive to provide accurate product descriptions and images. However, slight variations may occur, and we cannot guarantee that your computer monitor’s display will accurately reflect product colors.

3. Order and Payment Terms

Order Process:

• All orders are subject to product availability and acceptance
• You will receive an order confirmation via email
• We reserve the right to cancel any order for reasons including but not limited to product availability, errors in product information, or suspected fraudulent activity

Payment Methods:

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card information on our servers.

Pricing:

All prices are shown in US Dollars unless otherwise indicated. We reserve the right to adjust prices at any time, but such changes will not affect orders already accepted.

4. Shipping and Delivery

Processing Time:

Orders are processed within 1-2 business days after payment confirmation.

Shipping Methods:

• Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
• Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

International Orders:

We ship globally excluding some remote areas and parts of Asia. International customers are responsible for any customs duties, taxes, or import fees that may apply. Delivery times may vary due to customs processing.

Delivery Issues:

If you experience issues with delivery, please contact us at [email protected] within 15 days of the expected delivery date.

5. Returns and Refunds

Return Policy:

We accept returns and exchanges within 15 days of you receiving your order. To initiate a return or exchange:

• Contact our customer service at [email protected] within 15 days
• Include your order number and reason for return/exchange
• Follow the return instructions provided by our team
• Ship the item to: Pet Food Gear Shop, 2963 Spinnaker Lane, Chicago, US 60606

Non-Returnable Items:

For health and safety reasons, we cannot accept returns on:

• Opened packages of biscuits, cookies, and crunchy treats
• Brushes and combs (for hygiene reasons)
• Opened or used hygiene products

These items may only be returned if they arrive damaged or defective.

Refunds:

• Refunds are processed within 3-5 business days after we receive and inspect returned items
• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error
• Customers are responsible for return shipping costs unless the return is due to our error

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Pet Food Gear Shop or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

7. Limitation of Liability

Pet Food Gear Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your access to or use of, or inability to access or use, the website
• Any conduct or content of any third party on the website
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website

Our total liability to you for any claim arising out of or relating to these terms or our products shall not exceed the amount you paid for the products that are the subject of the claim.

8. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and share your information. By using our website, you consent to our collection and use of your information as described in the Privacy Policy.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any legal action or proceeding relating to your access to or use of the website shall be instituted in the courts of the State of Illinois.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Address: Pet Food Gear Shop, 2963 Spinnaker Lane, Chicago, US 60606

We typically respond to inquiries within 1-2 business days.