Privacy Policy

At Pet Food Gear Shop, we value our customers and their pets, and we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website petfoodgearshop.com or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, mailing address, phone number, and payment information when you make a purchase or create an account.
Order Information: Details about products you purchase, shipping address, and order history.
Technical Information: IP address, browser type, device information, and browsing behavior on our site.
Communication Data: Records of correspondence when you contact our customer service team at [email protected].

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders for pet accessories, apparel, beds, toys, and other products
To communicate with you about your orders, account, or inquiries
To provide customer support and respond to your questions
To improve our website, products, and services based on your preferences
To send marketing communications (only with your consent where required by law)
To prevent fraudulent transactions and enhance security
To comply with legal obligations

3. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third parties who help us operate our website, process payments, fulfill orders, or provide customer service.
Payment Processors: Such as Visa, MasterCard, JCB, and PayPal to securely process your transactions.
Shipping Partners: To deliver your orders to your address.
Legal Authorities: When required by law or to protect our rights, safety, or property.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement appropriate security measures to protect your personal information:

All payment transactions are encrypted using SSL technology
We store data on secure servers with limited access
We retain your information only as long as necessary to fulfill the purposes outlined in this policy
While we strive to protect your information, no electronic transmission or storage is 100% secure

As we serve customers globally (excluding some parts of Asia and remote areas), your data may be transferred to and processed in countries outside your country of residence, which may have different data protection laws.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and receive a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Object to or restrict certain processing activities
Data portability (receiving your data in a structured, commonly used format)
Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and shopping cart items
Analyze site traffic and usage patterns
Provide personalized content and advertisements
Improve our website functionality

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use some features of our website.

7. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.