FAQ

What types of pet products do you offer?

We specialize in a wide range of high-quality pet supplies for your furry, feathered, and scaled family members! Our collection includes cozy beds (like bolster beds and hammocks), stylish apparel, engaging toys (including balls & chasers), essential accessories, grooming tools (brushes & combs), practical feeding solutions (bowls & feeders), tasty treats (biscuits, cookies & crunchy treats), bath supplies, and even car accessories for your traveling companion.

How do I place an order?

Simply browse our website, add your favorite items to your cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.

Where do you ship?

We’re proud to ship globally to pet lovers worldwide! However, due to logistical constraints, we’re currently unable to deliver to some remote areas and parts of Asia. If you’re unsure about your location, please contact us for clarification.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping: $12.95 flat fee via DHL or FedEx. Processed in 1-2 business days, delivered within 10-15 days after shipment.
– Free Shipping: For orders over $50 via EMS. Processed in 1-2 business days, delivered within 15-25 days after shipment.

How long does order processing take?

We typically process orders within 1-2 business days. During high-demand periods like holidays or sales, there might be slight delays, but we always work efficiently to get your orders shipped as quickly as possible.

Can I track my order?

Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number that allows you to monitor your package’s journey right to your doorstep.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is there a minimum order amount?

There’s no minimum order amount, but orders over $50 qualify for free shipping via EMS!

What is your return policy?

We want you and your pet to be completely satisfied! You may return most items within 15 days of receipt for a refund or exchange. Items must be unused and in their original packaging with all tags attached.

How do I initiate a return?

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.

Do I need an account to shop?

While you can checkout as a guest, creating an account allows you to track orders, save your shipping information for faster checkout, and view your order history.

I forgot my password. How can I reset it?

Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password.

How can I contact customer service?

Our customer-centric team is always here to help! Reach us at [email protected] for any questions about delivery, shipping times, or your order status. We’re dedicated to making your shopping experience seamless and enjoyable.

What’s your physical address?

Pet Food Gear Shop
2963 Spinnaker Lane
Chicago, US 60606